Job Introduction

We are seeking a highly skilled and motivated Technical Support Engineer with a minimum of 4 years of experience in providing IT support and troubleshooting. The ideal candidate will be responsible for addressing user issues related to hardware, software, networking, and systems administration within a fast-paced environment. Experience in the Pharma industry is essential.

Responsibilities

  • Provide technical support for hardware, software, and networking issues, ensuring quick resolution for users.
  • Install, configure, and troubleshoot operating systems (Windows/Mac), Office 365, Google Workspace, and other business-critical applications.
  • Manage network security practices, antivirus software, and peripheral devices such as printers, scanners, and routers.
  • Offer remote troubleshooting assistance and ensure smooth video conferencing setups and email configuration (e.g., Outlook).
  • Assist with server management, firewall configuration, CCTV systems, and basic network cable crimping and punching.

Skills

  • Strong knowledge of Windows and Mac OS environments, with experience in troubleshooting both platforms.
  • Proficient in Microsoft Office 365, Google Workspace, web applications, email systems, and video conferencing tools.
  • Familiarity with network security, firewall configuration, antivirus software, and basic server management.
  • Hands-on experience with hardware peripherals, including printers, scanners, and routers, and the ability to troubleshoot them effectively.
  • Excellent problem-solving, multitasking, and communication skills to handle technical issues efficiently and provide excellent customer service.
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      Centrum Business Square IT Park, Unit No 506,A-Wing 5th Floor, Road No 16, Near Lotus IT Park, Wagle Estate, Thane- 400604